You cannot email or fill out an online form to contact them. You have to sit on hold for as much as two hours to talk to someone, who most likely will be wholly unhelpful and rude, and they will hang up if you are understandably upset, so you get to call back and sit on hold again.
I found that AHS pays its service partners so little that they are not incentivized to perform the services I needed. Because of this I had to endure several service calls that slowly escalated to ensure that the repair costs were minimized. I had two different experiences like this for two different issues. View More ld not recommend them.
One example was replacing a faucet in my kitchen. The tech was extremely helpful and very polite he was careful to explain everything he was going to have to do. He was very punctual ando respectful. The company called me in a timely manner, scheduled the appointment at my best convenience, the technician called before he arrived.
The problem was assessed and then fixed to my satisfaction. Pleased with the service. A difficult electrical problem was addressed immediately and extra effort was made to ensure the problem was addressed by an available contractor as soon as possible. The contractor responded and took extra steps to ensure the problem was fixed immediately. Though faced with a unique situation, the contractor was able to complete the repair with View More shear ingenuity.
With American Home Shield protection I always know someone will be there in a 24 hour period to help! Although I have never had a problem with the services which have be completed, I know customer service is there to help. Every home we have owned, we carry AHS and every house we sell, we make sure to include a years service for the new owners. Air conditioner went out on a Thursday and they weren't able to get a technician out until Monday.
I understand that demand was probably high and the timing of my issue was very unfortunate, so I wasn't upset by this. The technician was on time and fixed the problem very quickly. AHS setup everything for me and sent me a bill for the co-pay, so View More I didn't have to worry about having cash to pay the tech. The last man here did an excellent job.
I wonder if when my new heat pump was installed last June if the guys completely installed everything. That did it. Two hours after I placed the call, and after 25 minutes on hold I have not heard from the vendor, even after the call was expedited by AHS staff. I have water on the cement floor around the gas furnace and need this serviced ASAP. We have always had good experiences when using this service.
The last service call was not as usual, the contractor didn't call back to set appointment for a week. So, I had to call them. After that they came as indicated and completed repair quickly and efficiently. We would recommend the American Home Shield to anyone. Initially I was skeptical about signing up with American Home Shield. I thought there would be many exclusions to the service. I was very mistaken! I am extremely pleased with the approximately 5 times I have used the service thus far.
All the contractors have been wonderful without exception. Communication has been excellent and resolution of prob View More lems timely. I would recommend American Home Shield without any reservation! When my furnace would not come on one recent morning , I contacted AHS by phone. The phone was answered promptly and courteously, info exchanged and I anxiously awaited a confirming reply from the servicing contractor.
Within an hour the contractor called,discussed the symptoms with my furnace and said she would call back asap to confirm an appoi View More ntment. A return call came back about 30 min later to plan for a service call between 12 and 4 pm that afternoon. I was advised I would get another call when the service man was on the way. Two hours later I was called by the service tech that he would be at my house in about 45 minutes.
He arrived on time, went right to work, diagnosed the problem, Installed a new part from his stock on truck and tested the furnace which worked properly. All in less than 5 hours from my call to AHS! Wonderful, effecient service! Thank you for running a very efficient operation! However, I have not had to use them since October of November of , for a dishwasher repair.
The dishwasher is still perking along just fine. AHS quickly contacted their local pool equipment vendor who in turn quickly contacted me to set up an appointment.
The only thing that delayed the work getting done was the unavailability of equipment two speed main pump. As soon as the equipment came in, the vendor was out to install it. They do the Job Right.
Initially they said it would be on Monday when someone would get out there - we were Saturday, so when I explained our situation, they immediately moved to get us someone out here as Great Job! Last updated: October 25, CITY: Seattle. Covers systems and appliances regardless of age, make or model.
Excludes optional coverage and add-ons. Cannot be combined with any other offer. The company has been protecting homes since They offer a wide range of warranty plans that cover all major appliances and systems. Their policy comes into effect immediately. They are known for offering comprehensive warranty plans at pocket-friendly prices. I could not imagine not having American home sheild. They have saved me litlery thousands of dollars.
I purchased my home was only a few years old. But I thought what could possibly go wrong. Well now I have been in my home 8 years. They have covered new furnace, hot water heater and fixed my ice maker in my side by side. In this day and age I really do not have thousands of dollars to toss at things when they break. It nice to have that peice of mind. With how costly things are great investment to have. Average 1. You can have everything basically in your houses covered. The best home warranty in Washington.
We're super flexible. Like all home warranties, our contracts have. When you have American Home Shield, getting the help you need is easy. No system or appliance is too old. Even your satisfaction is covered. What if I don't have a home warranty and need appliance repairs quickly? Here are some average cost ranges to repair or replace typical household items. Further reproduction or use is expressly prohibited.
And our reviews prove it. Read more reviews. Need help? Maple Valley.
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